退款政策

Online Web Purchase:

Your experience matters to us!

In a case that one of our product did not satisfy your needs and wish to return or replace your purchase, kindly coordinate with our team within three (3) days of purchase or delivery. Our dedicated team would be more than happy to assist in delivering your satisfaction with the range of our products.

For any products such as coffee, tea, chocolate, etc; we cannot accept returns of an opened product for food safety and sanitary reasons, we advise that you make sure of the product informations upon your purchase with the assistance of our dedicated team, to avoid any inconvenience.

For equipment and other coffee related accessories, kindly ensure that the original packaging is still intact and that you hold a copy of your purchase receipt.

In case that an exchange or replacement cannot be fulfilled, our team will arrange a refund of the product within seven (7) to fifteen (15) working days excluding holidays. Please be informed that any shipping costs, local duties and taxes are not covered under returns and replacement terms and are not refundable.

 

Walk-In Retail Purchase:

Walk-In customers are covered with a two (2) day replacement or refund.

In a case that one of our product did not satisfy your needs and wish to return or replace your purchase, kindly coordinate with our team within two (2) days of purchase.

 

Terms and Conditions:

For any products such as coffee, tea, chocolate, etc; we do not accept returns of an opened product for food safety and sanitary reasons, we advise that you make sure of the product informations to suit your needs upon your purchase with the assistance of our dedicated team, to avoid any inconvenience.