物流政策

We take pride on our products and assurance of its quality and freshness before it leaves our doors. Please note that some coffees and products are produced by order, and some are already produced on stock, if you have inquiries or preference, please kindly don’t hesitate to reach our dedicated team.

 

Local Shipping:

Local shipping could be arranged in various modes and to be quoted accordingly to whichever service provider can fulfill the service to your nominated delivery address. Small orders addressed within Muscat is FREE OF CHARGE and will be dispatched within 2-3 working days.

Orders by Bulk and outside Muscat will be arranged by third party service providers such as Dalilee and Gulf Line, and delivered within the next 2-3 working days.

 

GCC and International Shipping:

Our world-wide shipping is handled primarily with our logistics partner DHL.

Collections are generally made within 2 days depending on the orders and quantities.

Shipping Fees are automatically calculated on check-out for direct web-orders and are based on weight, volume, and delivery destination.

For bulk and large shipments, a quotation will be communicated and sent through email, customers are also free to nominate a logistics company to collect the products and ship to their nominated delivery address.

Shipping timelines are primarily set by DHL or other couriers depending on delivery address and highly affected by local holidays, etc. Shipping will be confirmed and possibly monitored by a tracking number that will be provided to the customer once shipment has been booked.